FAQ



Ivy Design Jewellery Frequently asked questions

 

 

Help! I don’t know my ring size..

You can check out our helpful guide and advice right here

Who designs and makes the jewellery?

The founder and designer Steph. She designs and creates each piece in her sun lit studio in Melbourne’s West. From time to time we also employ the hands of professional bench jewellers to help set stones or engrave your special pieces.

What materials are used?

We use a variety of different metals including brass, 925 sterling silver, gold fill and various carats of solid gold - product descriptions will always list what metal is used. We’re wildly passionate about sustainability and at every opportunity possible we use recycled materials.

What is the currency used in this store?

All prices shown are in Australian Dollars $AUD.

Where do you ship?

Ivy Design Jewellery ships worldwide. Once your order is has been booked in for collection with a shipping company you will be emailed a confirmation including your tracking details, be sure to keep them safe! Australian orders generally take between 3-7 business days to arrive and international orders can take anywhere between 3 - 20 business days to arrive - depending on your location.


* NOTE International orders - Some countries may impose an import duty on your package.This is a third party charge organised by your country’s government and has nothing to do with Ivy Design Jewellery. Ivy Design Jewellery is not responsible for any customs charges that apply. It is the buyer's responsibility to pay customs/import fees.

How long will it be until my order ships?

There are a couple of factors here.. Each listing will state whether the item is ‘made to order’ or ‘ready to ship’. Ready to ship items will be sent out within 1-3 business days of your order being placed. Made to Order items require anywhere between 1 - 8 weeks to be made and each individual product description will give you a more accurate time frame - this is due to external factors that are out of our hands. For some designs we enlist the help of professional bench jewellers to help set stones, or refineries to do our casting - and allowance need to be made for their time frames.


You can contact us at any time if you would like an ETA on an order you’ve already placed, or are considering placing, and we will do our best to keep you updated.

* NOTE If an order contains both 'Ready to ship' and 'Made to Order' items then your order will not be shipped out until the latter. Please be mindful of this when ordering.

Do you have any stockists?

You can find out where we’re stocked right here


Social Media

You can follow us on;
Instagram @ivydesignjewellery
Facebook @ivydesignjewellery
Pinterest IvydesignjewelleryAU

 

Is there something we missed?

You can contact us here if you have any questions
or email us directly at hello@ivydesignjewellery.com